We are pleased to announce that, as of January 1, 2013, all of our community association clients will have access to WCZ’s new online collection recovery system, CaseTracker©, which will allow clients the ability to check the up-to-the-minute status of all collection matters in real time, 7 days a week, 24 hours a day. Community association managers and association board members will be issued protected and personalized access with the ability to track their collection cases by clicking on the CaseTracker© icon on our firm’s home page. It will allow associations to better track the recovery of assessments that they are owed by delinquent owners. WCZ’s CaseTracker© system allows us to better communicate, collaborate and connect with our clients on a real-time basis.
WCZ’s CaseTracker© is a game changer in that its state-of-the-art proprietary web-based software offers many features that no one else in the industry can offer. It utilizes best practices to maintain the highest level of efficiency, security and accountability. CaseTracker© is offered only by Winter Capriola Zenner, LLC and is the smartest and fastest application available in the industry to collect and monitor your delinquent assessment accounts.
CaseTracker© highlights include the following:
Proactive Tracking, Calendaring and Notifications: CaseTracker© automatically tracks all collection cases and the relevant time periods at each step to avoid unnecessary delays. It also calendars all important dates and events and monitors payment plans. It shows the last action taken on each account and prompts the next collection action as soon as legally possible. If your authorization is needed at any time, CaseTracker© will send you an e-mail requesting such authorization so that you can keep the account on the fast track to collection with one click of a button.
24/7/365 Real-Time Online Access to all Delinquent Accounts: Login to CaseTracker© from your home, office or even from a board meeting to see the current status of your delinquent accounts and related documents. By having the ability to view all documents online (letters, liens, lawsuits, etc.) you will remain environmentally friendly and eliminate the need for paper collection files. All information, including attorneys’ fees and costs, is provided to you in real-time.
Communicate, Collaborate and Connect with WCZ On-Line: From your location, send us updated information or case notes about your current collection accounts or refer us new accounts without having to call or send separate emails. Your updates will instantly be communicated to the responsible paralegal or attorney via e-mail who will then take action without any need for further involvement on your part. This will enable WCZ and our clients to timely exchange reliable and accurate information which is vital to the successful collection of assessments. CaseTracker© makes you more efficient and saves you time! Moreover, your ability to see the same screens we do allows for a better collaborative effort.
Unlimited, Automated and Advanced Status Reports: Continuously updated status reports are available anytime you want them. Even better, CaseTracker© can send status reports directly to your inbox on the dates you choose eliminating the need to calendar dates or go online. Of course, you can always login and generate more robust reports depending on what you want to see.
Customized Workflows and Integrated Mail System: Not all associations are the same and neither are their desired collection processes. CaseTracker© allows us to customize a collection workflow that best works for you and your association. CaseTracker© also allows for real-time tracking of certified mail.
Legal Updates and Customer Support: Keep informed of the latest developments in the law by simply logging on to CaseTracker©. If you need help, CaseTracker© provides unparalleled customer support that is just a click or call away.
Please contact us today for more information on how your association can benefit from CaseTracker©.